What to expect during freight delivery

Most of the items that we sell and ship will ship through freight carriers. These items will be on a skid, strapped down, and wrapped with blue shrink wrap. The freight company may call the phone number on your order and schedule a delivery appointment with you before attempting delivery. In other instances, they may leave your shipment at your delivery address to speed up the shipment process. Since most people have not ever dealt with a freight company shipment we have outlined the best way to check the shipment for damage before signing for delivery.

  1. Do not sign for your shipment until all items have been carefully inspected.
  2. Please remove any cardboard to ensure that there is not any concealed damage.
  3. Once you sign your name for delivery YOU are responsible for ALL damage. Please ensure that all units have been received in good condition or refuse delivery.

Please inspect your item carefully while the delivery driver is present. DO NOT just sign for the item without inspecting the product. When you sign the delivery receipt you are releasing the trucking company of any responsibility for your item. We cannot be held responsible for damages caused by the trucking company. If the freight company leaves your shipment at your house while you are not home, please look it over the moment you can and contact us if there are any issues.

Call Us at 1-800-397-1392 with any questions