Warranty Coverage

It doesn't matter when it happens, whenever your HVAC system fails you need fixed. No worries, we have you covered. We will work with you to provide any warranty covered part that your unit needs. Accordingly, make sure you review and are familiar with the terms, language, and/or requirements for any applicable manufacturer's warranty.

In most cases a licensed professional must have either fully installed or inspected your equipment before and including turning on the product(s) during initial start-up. After the initial start-up has been completed the professional will provide you with a dated installation invoice detailing the model(s) and applicable serial number(s) of the equipment.

Some manufacturers also require registration with them of the product(s) installed within the first 30-60 days from installation / initial start-up to validate and receive the product(s) full warranty coverage. Restrictions due apply, see manufacturers documentation shipped along with the product(s) or refer to applicable manufacturer's website for an up-to-date warranty terms. Warranty validation is solely dependent on the manufacturer’s requirements for the product(s) purchased and make sure you review and are familiar with the terms, language, and/or requirements for any applicable manufacturer's warranty.

We provide warranty replacement parts for any units that have been purchased through our site and units that are still under warranty. In many cases, the failed part must be returned to us for the warranty. In cases such as this we may request that you purchase the new part and will receive a refund on that charge once we receive the original part back. Any expedited shipping will be an extra charge.

We reserve the right to reject any warranty claim for a replacement part(s) and/or repairs if all or any of the required documentation is not provided at the time of filing a claim.

No, we do not directly provide any labor warranties or compensation of any kind for any costs incurred by the consumer due to malfunction of any part(s) for any products sold on our site. In most cases, the installing professional may be able to provide additional purchasable labor warranties. Please inquire with them on pricing and availability.

If any product purchased from HVACDirect.com should result in failure upon installation or not operate after installation, we are only responsible for supplying the part(s) warranted by the manufacturer. We do not provide any warranty above and beyond the manufacturer's warranty as to parts.